Terms of service

Terms & Conditions – Heloris

Welcome to Heloris. These Terms and Conditions govern your use of our website and the purchase of products from us. Please read them carefully, as they form a legally binding agreement under UK law.

1. Company Information

  • Shop Name: Heloris

  • Company Name: Judes Limited

  • Registered Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, 999077, Hong Kong

  • Email: heloris@hotmail.com

  • Phone: +447830973574

  • Website: www.heloris.com

  • Jurisdiction: United Kingdom

Heloris operates in compliance with UK consumer protection and e-commerce laws.

2. Scope of Terms

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. These terms apply to all users of the website, including customers, browsers, and merchants.

3. Ordering & Contract Formation

Your order constitutes an offer to purchase products from us. A contract is formed only when you receive an email confirmation stating that your order has been accepted and dispatched. We reserve the right to refuse or cancel any order prior to dispatch.

4. Prices & Payment

  • All prices are shown in GBP (£) and include VAT where applicable.

  • We accept payment through secure methods including Visa, Mastercard, and other widely used payment gateways.

  • Prices and availability are subject to change without notice.

5. Delivery

  • We currently ship within the United Kingdom and select international locations.

  • Delivery times are estimated between 4–6 business days, but external delays (e.g., courier or customs issues) may apply.

6. Right to Cancel (Consumer Contracts Regulations)

  • You have the legal right to cancel your order within 14 days of receiving the goods, without giving any reason.

  • To exercise this right, please notify us by email at heloris@hotmail.com within the 14-day period.

  • You then have an additional 14 days to return the items after notifying us.

  • We will refund the full amount (including standard delivery costs) within 14 days of receiving the returned items, provided the items meet our health and safety return conditions.

7. Returns & Refunds

Beyond your legal cancellation rights, we offer a 30-day return period on eligible orders.

  • Items must be unused, unopened, and in original sealed packaging.

  • For health and hygiene reasons, supplements, creams, or any other personal-use products cannot be returned once opened or used.

  • Full details are outlined in our Refund & Return Policy.

8. Product Descriptions

We make every effort to ensure that product descriptions, images, and pricing are accurate. However, we cannot guarantee that all information is free from errors. If you receive a product not as described, your rights under the Consumer Rights Act 2015 apply.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products, except where required by law. Nothing in these terms limits your statutory rights.

10. Intellectual Property

All content on the website—including text, graphics, logos, and images—is the property of Heloris and is protected by UK intellectual property laws. You may not use, reproduce, or distribute our content without permission.

11. Privacy & Data Protection (UK GDPR)

We process personal data in compliance with the UK General Data Protection Regulation (UK GDPR). For more information on how we collect, store, and use your data, please refer to our Privacy Policy.

12. Cookies

Our website uses cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings. Details are outlined in our Cookie Policy.

13. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of these websites.

14. Amendments

We reserve the right to update these Terms and Conditions at any time. Updates will be published on this page with a revised effective date.

15. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

Shop name: Heloris
Company Name: Judes Limited
E-mail: heloris@hotmail.com
Phone: +447830973574
Address: Suite C, Level 7, World Trust Tower,
50 Stanley Street,
Central, 999077, Hong Kong

Customer service opening hours (GMT+1)
Monday - Friday: 09:00 - 18:00
Saturday & Sunday: 09:00-16:00