Shipping policy

Shipping Policy – Heloris

At Heloris, we’re committed to delivering your order quickly, safely, and transparently. Below you’ll find everything you need to know about our shipping process.

1. Where We Ship

  • We currently ship within the United Kingdom and select international destinations.

  • All orders are handled by trusted couriers to ensure safe and timely delivery.

2. Processing & Delivery Times

  • Order cut-off time: 5:00 PM (GMT+1)

  • Processing time: 1–2 business days (Monday–Friday)

  • Shipping time: 4–6 business days (Monday–Friday)

  • Estimated total delivery time: 5–8 business days

Delivery timeframes are estimates and may vary during busy seasons, holidays, or due to courier delays.

3. Shipping Costs

  • We offer free standard shipping on all UK orders.

  • International orders may incur shipping fees, displayed clearly at checkout.

  • No hidden fees — the price shown at checkout is final.

4. Order Confirmation & Tracking

  • After placing your order, you’ll receive a confirmation email with your order details.

  • Once shipped, we’ll send you a tracking link via email.

  • Tracking updates may take up to 24 hours to appear.

  • If tracking has not updated after 48 hours, please contact us.

5. Delivery Issues & Lost Parcels

If your order is marked “delivered” but you haven’t received it:

  • Confirm the delivery address entered at checkout.

  • Check with neighbours or household members.

  • Contact the courier directly using your tracking number.

If the parcel is confirmed lost, we will offer either a free replacement or a full refund — whichever you prefer.

6. Damaged Deliveries

If your item arrives damaged:

  • Contact us within 48 hours at heloris@hotmail.com.

  • Include your order number and clear photos of the product and packaging.

  • We’ll arrange a replacement or full refund at no cost to you.

7. Late Deliveries

If your order hasn’t arrived within 10 business days of dispatch, please contact us and we’ll investigate right away.

8. Returns Overview

  • Return window: 30 days from delivery.

  • Return shipping: Paid by the customer (unless the item is damaged, defective, or incorrect).

  • Refunds: Processed within 10 business days after we receive and inspect your return.

  • Important: For health and hygiene reasons, supplements, creams, or any personal-use products cannot be returned if opened or used.

For full details, please see our Refund & Return Policy.

Contact Information

Shop name: Heloris
Company Name: Judes Limited
E-mail: heloris@hotmail.com
Phone: +447830973574
Address: Suite C, Level 7, World Trust Tower,
50 Stanley Street,
Central, 999077, Hong Kong

Customer service opening hours (GMT+1)
Monday - Friday: 09:00 - 18:00
Saturday & Sunday: 09:00-16:00